The Controversial Chessboard of Lead Scoring and Attribution: A Power Play Between Sales and Marketing

May 22nd, 2023

In the high-stakes game of modern software startups, lead scoring and attribution have become a controversial chessboard. On one side of the board, we have the marketing team, expertly crafting strategies to draw in prospects and eagerly claiming credit for the leads they generate. On the other side, we find the sales team, poised and ready to convert these leads into revenue, often attributing the closing of deals to their skillful negotiation and relationship-building. The tension is palpable, and the question of who should claim the victory is a hotly contested one. But is this even the right question to be asking? Let's delve into the intricate power play between sales and marketing around lead scoring and attribution.

Lead scoring is the process of assigning values to leads based on their behavior and engagement with your company. Both marketing and sales teams rely on this crucial data to prioritize leads, aligning their efforts with the prospects that matter most. But, what happens when the marketing team's lead scoring model is at odds with the sales team's perspective? The marketing team might score a lead highly because it engaged extensively with their content, while the sales team might view the same lead as lukewarm due to lack of direct interaction. This divergence often leads to an intense tug-of-war, with both sides firmly believing in their method's supremacy.

On the other hand, lead attribution is about identifying which marketing and sales activities contribute most to lead conversion. The question of 'last touch attribution' often becomes a bone of contention. Should the final sales call get the credit for closing the deal, or should it go to the marketing campaign that first drew the lead in?

So, who is right? Should the marketing team's perspective hold more weight because they are the ones attracting leads in the first place? Or should the sales team's view take precedence because they are responsible for turning those leads into revenue?

The answer, perhaps controversially, is that this is not a zero-sum game, and treating it as such could be detrimental to the overall health and success of the organization. Instead of engaging in a power struggle, sales and marketing should operate as two sides of the same coin, each playing a crucial role in the customer acquisition journey.

The key lies in establishing a symbiotic relationship between these two teams, where lead scoring and attribution are viewed as shared responsibilities. By aligning their goals, defining clear roles, and fostering open communication, sales and marketing can collectively optimize their lead scoring and attribution processes. This harmonious approach will not only alleviate internal tensions but also ensure a seamless and effective buyer's journey.

As a bold statement, we propose that it's high time we redefine the rules of the game. Let's move away from the controversy and towards a collaborative, integrated approach to lead scoring and attribution.

"The strength of the team is each individual member. The strength of each member is the team." - Phil Jackson

In the grand chessboard of lead scoring and attribution, sales and marketing are not opponents but teammates. Their combined strength lies in their unity and shared purpose. The real power play is not about winning the attribution game but about achieving the ultimate goal - driving sustainable growth and success for the organization.

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The Controversial Chessboard of Lead Scoring and Attribution: A Power Play Between Sales and Marketing

May 22nd, 2023

In the high-stakes game of modern software startups, lead scoring and attribution have become a controversial chessboard. On one side of the board, we have the marketing team, expertly crafting strategies to draw in prospects and eagerly claiming credit for the leads they generate. On the other side, we find the sales team, poised and ready to convert these leads into revenue, often attributing the closing of deals to their skillful negotiation and relationship-building. The tension is palpable, and the question of who should claim the victory is a hotly contested one. But is this even the right question to be asking? Let's delve into the intricate power play between sales and marketing around lead scoring and attribution.

Lead scoring is the process of assigning values to leads based on their behavior and engagement with your company. Both marketing and sales teams rely on this crucial data to prioritize leads, aligning their efforts with the prospects that matter most. But, what happens when the marketing team's lead scoring model is at odds with the sales team's perspective? The marketing team might score a lead highly because it engaged extensively with their content, while the sales team might view the same lead as lukewarm due to lack of direct interaction. This divergence often leads to an intense tug-of-war, with both sides firmly believing in their method's supremacy.

On the other hand, lead attribution is about identifying which marketing and sales activities contribute most to lead conversion. The question of 'last touch attribution' often becomes a bone of contention. Should the final sales call get the credit for closing the deal, or should it go to the marketing campaign that first drew the lead in?

So, who is right? Should the marketing team's perspective hold more weight because they are the ones attracting leads in the first place? Or should the sales team's view take precedence because they are responsible for turning those leads into revenue?

The answer, perhaps controversially, is that this is not a zero-sum game, and treating it as such could be detrimental to the overall health and success of the organization. Instead of engaging in a power struggle, sales and marketing should operate as two sides of the same coin, each playing a crucial role in the customer acquisition journey.

The key lies in establishing a symbiotic relationship between these two teams, where lead scoring and attribution are viewed as shared responsibilities. By aligning their goals, defining clear roles, and fostering open communication, sales and marketing can collectively optimize their lead scoring and attribution processes. This harmonious approach will not only alleviate internal tensions but also ensure a seamless and effective buyer's journey.

As a bold statement, we propose that it's high time we redefine the rules of the game. Let's move away from the controversy and towards a collaborative, integrated approach to lead scoring and attribution.

"The strength of the team is each individual member. The strength of each member is the team." - Phil Jackson

In the grand chessboard of lead scoring and attribution, sales and marketing are not opponents but teammates. Their combined strength lies in their unity and shared purpose. The real power play is not about winning the attribution game but about achieving the ultimate goal - driving sustainable growth and success for the organization.